How to shop
What payment methods are accepted?
How can I get in touch with BQuest Beadz?
Can I modify or change my order?
I can’t place an order?
Why didn’t I receive an email confirmation when I made my order?
How will I know if my order has been shipped?
As soon as your order leaves our warehouse,our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access location information.
I put the wrong shipping address, or made a mistake on my order, can you change it?
What is the difference between stainless Steel, Gold plated, and 925 Sterling Silver?
Stainless steel is a highly durable metal, allowing it to withstand the wear and tear of everyday activities, which can otherwise damage jewelry. Stainless steel metal resists scratches and corrosion thanks to an invisible layer of chromium that prevents oxidation. Stainless steel jewelry is strong, durable, and rust-resistant.
Gold plated jewelry has a thin layer of gold overlaying a base metal such as brass or copper. The amount of gold is minimal in this type of jewelry. Gold plated jewelry has an attractive finish that looks like real gold. It is fairly strong, durable, and more affordable than gold filled or solid gold items.
Sterling silver/ 925 silver is an excellent, high quality base metal when it comes to gold-plating. Sterling silver is made of 92.5% pure silver and only 7.5% metal alloys. Thanks to the high level of purity, it makes a good quality material for gold plating, and the resultant product is just as good.
What is CZ?
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends. We use the highest quality CZ in all of our jewelry.
Do you restock sold out products?
I have not received my custom order?
All custom orders take up to 3-6 weeks. If you have not received your custom order after 7 weeks from purchase date please email us.
DELIVERY & RETURNS
What is BQuest Beadz return Policy?
What are your delivery options?
We deliver to Canada and all 50 U.S.states, including Alaska & Hawaii so everyone can enjoy great products from BQuest Beadz! Please see our shipping information below:
- Flat Rate (Ground) Shipping: $6.95
- Express Shipping: $19.95
How do I get free shipping?
All standard shipping is free.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.